You can order right now online and we will ship to you WHEREVER you are in the world. Shipping is fast and secure, and you can easily choose the shipping method in the online checkout system before deciding to proceed with your orders.
Our products are from different partners and are not always shipped from the same country. Our wharehouse locations include Spain, Germany, Italy, China and Czech Republic.
Order preparation usually takes less than 24 hours and we process 99% of orders in less than 36 hours.
For most countries, if you select express delivery the parcel could arrive in 1-5 days. However, for others countries including Brazil, Argentina, Russian Federation it might take us around 20 days. Due to clearance issues with customs of these countries we are unable to provide express delivery. Please check the partners page for info on every different shipping method.
If you are uncertain about your country feel free to contact our customer service.
Bitroad will decide the best option for the delivery method you choose.
If needed customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, Bitroad will assist you fully. Any local sales tax or import duty if any will be calculated when your goods enter your country: in most cases there is nothing to pay, but if there is, you simply receive a small surcharge bill when you receive the products.
Couriers require a signature from the recipient for delivery, and this is a fast and secure way to have your products delivered.
It is essential you provide a full, accurate shipping address, and a valid delivery phone number.
We do not deliver to P.O. boxes.
If a delivery is confirmed lost, stolen, or damaged before receipt, we will work with the courier directly to obtain information, and arrange a credit voucher or re-delivery at no further expense to you.
In the unlikely event of delivery issues we'll take care of everything.
BitRoad guarantee that your order will be delivered successfully
The package is lost, broken, or stolen before it reaches you?
BitRoad will re-send the goods or give a voucher for the same amount.
An economy package has not arrived after a long time?
BitRoad will give a voucher or product resent after the delivery deadline has expired
Items in the packet arrive in a damaged condition?
In this unlikely scenario you must contact bitroad customer service on the website and provide photos as instructed by a member of our team who will follow the entire procedure.
This takes usually 3/6 days and you may choose if you want the product replaced or a voucher for the same amount.
We do not provide refounds in case of:
you were not at home or the courier could not contact you
the delivery details were wrong
the recipient fails to accept the goods
the courier cannot satisfactorily verify the identity of the person
attempting to receive the goods
the courier cannot deliver to a remote area or invalid address
delivery fails due to war, disaster, etc
other similar scenarios beyond our control
We offer shipping worldwide to all locations on the planet but some partner might not ship to certain location due to internal policy, if a product is not available in your country and you still see it please report it to our admins at firstname.lastname@example.org.
Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred
Customs clearance if needed is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.