return and refunds

All our products are covered by at least 12 months warranty, some have 2 years or more.

In the unlikely event there is a quality defect that causes the product to be unacceptable for sale or unusable during the warranty, we will accept a return. When we receive the goods back we will either repair the item, or offer full credit towards ordering a replacement.

In some case shipping costs payed to return the products are payable by you, and cannot be compensated by BitRoad. Other products are covered by a free return policy, please check the partners page for more info.

Physical damage to a product caused by the user; opening products up, e.g. to repair or modify components; or flashing the firmware or using non-approved software - invalidates the warranty

Read the item description carefully! We will ship you whatever you order. Although we do assist you by manually checking all orders to screen possible region / compatibility inconsistencies, we do not accept returns of healthy products which were simply mis-ordered by you. If you are in an NTSC video color region, don't order PAL products for your market. Check if your country's networks will match the GSM frequency bands of Cell Phones you are ordering. Check if your locality has free DVB-T broadcasts before buying DVB-T digital TV receivers. If the driver's seat is on the left, don't order left side passenger sun visor Car DVD Monitors!

Additionally, there are some types of gadgets including but not limited to wireless signal booster, high powered lasers, and could-be-considered-medical products like e-cigarettes, that are not legal to import into certain countries. As the buyer / importer it is entirely your responsibility to find out in advance of placing your order whether your ordered items are subject to import restrictions. BitRoad will ship you whatever you order, so we do not accept liability in the case of failed delivery of goods, where they have failed to clear your country's local Customs - either in cases where the goods are turned back, or in cases where the goods are seized. In addition BitRoad is not responsible for informing you of possible import restriction issues before or after purchase.

We will not be responsible for any damage that may be caused on your computer, console, or other hardware / software during / related to installation of any of our products. We not be liable for any damage or personal loss due to incorrect installation of our products.

Partners might have different policies on return and refunds, check the partner page to learn more.