WHY I'M NOT RECEIVING COMMUNICATION FROM BITROAD?
You will always receive e-mail confirmation after every step of the order process and response to your queries in less than 24 hours. If you don't receive communications check if the address is spelled correctly in your profile page and your spam folder content.
DO I HAVE TO PAY CUSTOM DUTY?
We are a UK company that operates with decentralized logistics. The best and cheaper solution is to integrate our partners wharehouse to manage orders all around the world. Locations include Italy, Spain, Germany, France, UK, Czech Republic and China.
Depending on your location and amount of the order you might be asked to pay a small fee when the parcel is delivered, please contact us if you are uncertain about the shipping location of a product.
CAN YOU MODIFY THE ITEM VALUE TO AVOID CUSTOM DUTY IN MY COUNTRY?
Sorry, under no circumstances we will breach the current regulations as that will expose the customer to risks.
Some companies will offer you that service because they are based in China and the customer is left to deal with eventual fines.
I'VE FOUND THE SAME ITEM ON EBAY AT A LOWER PRICE, WHY SHOULD I BUY FROM YOU?
We try to offer the best possible service to our customers including an usual longer warranty than many other wholesale websites. Check the conditions on other platform and you will find that we have an excellent price for what we offer.
WHY SHOULD I TRUST YOUR BUSINESS?
Check our feedbacks and don't hesitate to be in touch for additional informations.